Privacy policy
Last updated: May 5, 2026
SoloDesignShop operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (“Services”). SoloDesignShop operates on Shopify technology, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our Services, use them, make purchases or take other actions through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using any of the Services, you confirm that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Data We Collect or Process
When we use the term “personal data,” we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal data does not include information that has been collected anonymously or made unidentifiable in such a way that it cannot be used to identify you or reasonably linked to you. We may collect or process information falling within the following categories of personal data, including inferences drawn from personal data, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact information, including name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit card, debit card, and bank account numbers, payment card information, financial account information, payment transaction information, payment details, and other payment transaction verification details.
Account information, including username, password, security questions, preferences, and settings.
Transaction information, including products you view, add to your cart, add to your wish list, or purchase, return, exchange, or cancel, as well as your past transactions.
Communications with us, including information you include in communications with us, such as when you submit a customer support inquiry.
Device information, including information about the device, browser, or network connection you use, your IP address, and other personal identifiers.
Usage data, including information about your interactions with the Services, such as how and when you interact with or navigate the Services.
Sources of personal data
We may collect personal information from the following sources:
Directly from you, including when you create an account, visit or use the Services, interact with us, or otherwise provide your personal information to us;
Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
Through our service providers, including when we use them to implement certain technologies and when they collect or process your personal information on our behalf; and
From our Shopify Partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Service you use, we may use your personal information for the following purposes:
Providing, customizing, and improving our Services
We use your personal information to provide you with our Services, including fulfilling our agreement with you, processing your payments, delivering orders, remembering your preferences and products you’re interested in, sending notifications related to your account, processing purchases, returns, exchanges, and other transactions, creating, maintaining, and otherwise managing your account, arranging deliveries, facilitating any returns and exchanges, enabling you to leave reviews, and creating a personalized shopping experience for you, such as recommending products related to your purchases. This may include using your personal data to better personalize and improve the Services.
Marketing and Advertising
We use your personal data for marketing and advertising purposes, such as sending marketing, advertising, and promotional communications via email, via text message or regular mail, and to show you online ads for products and services on the Services or other websites, including based on products you have previously purchased or added to your shopping cart, as well as your other past activity on the Services.
Security and Fraud Prevention
We use your personal data to verify your account, provide a secure payment and shopping experience, to detect, investigate, or take action regarding any fraudulent, illegal, dangerous, or harmful activity, to protect public safety, and to secure our services. If you decide to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other login information with anyone else.
Communicating with You
We use your personal information to provide you with customer support, respond to you, offer you effective services, and maintain our business relationship with you.
Legal reasons
We use your personal data to comply with applicable laws or to respond to legitimate legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil investigations, potential or actual litigation, or other contentious legal proceedings, or when investigating potential violations of our terms or policies.
How We Share Your Personal Information
In certain cases, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include the following:
To Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, distribution, and shipping).
Business and marketing partners to provide you with marketing services and advertisements. For example, we use Shopify to support personalized advertising with third parties based on your online interactions with various merchants and websites. Our business and marketing partners use the information in accordance with their own privacy policies. Depending on where you live, you may have the right to ask us not to share information about you to serve you targeted advertising and marketing based on your online activity with various merchants and websites.
When you direct, request, or otherwise consent to the disclosure of certain information to third parties, such as for the purpose of shipping products to you, or through your use of social media plugins or login integrations.
With our partners or otherwise within our corporate group.
In connection with business transactions, such as a merger or bankruptcy, so that we can comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Our Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal data regarding your use of the Services in order to provide and improve the Services for you. Information you submit to the Services is transmitted to and shared with Shopify and third parties, who may be located in countries other than your country of residence, in order to provide and improve the Services for you. In addition, we use certain enhanced Shopify features that include information derived from your interactions with our Store, other merchants, and Shopify to help protect, grow, and improve our business. To provide these enhanced features, Shopify may use personal information collected from your interactions with our Store, other merchants, and Shopify. In these cases, Shopify is responsible for the processing of your personal information, including responding to your requests regarding your rights related to the use of your personal information for these purposes. For more information about Shopify’s use of your personal information and any rights you may have, please review Shopify’s Consumer Privacy Policy. Depending on your location, you may have certain rights regarding your personal information; see the link to Shopify’s Privacy Policy here.
Third-Party Websites and Links
The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, you should review their privacy and security policies as well as their other terms of use. We do not guarantee the privacy or security of such sites and are not responsible for them, including the accuracy, completeness, or reliability of the information found on these sites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of these third-party platforms, without any restriction on our or a third party’s use of such information. The inclusion of such links does not in itself constitute any endorsement of the content of such platforms or their owners or operators, other than as stated in the Services.
Information About Children
Our services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact information provided below and request that this personal information be deleted. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as these terms are defined in applicable law) the personal information of individuals under the age of 16.
Security and Retention of Your Information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, the information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to transmit sensitive or confidential information to us.
The length of time we retain your personal data depends on various factors, such as whether we need the data to maintain your account, to provide the Services to you, to comply with our legal obligations, to resolve disputes, or to enforce applicable agreements and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute; they may apply only under certain circumstances, and in some cases, we may refuse your request to the extent permitted by law.
Right of access / right to know
You may have the right to request access to the personal data we hold about you.
Right to erasure: You may have the right to request that we erase the personal data we hold about you.
Right to rectification: You may have the right to ask us to correct any inaccurate personal data we hold about you.
Right to data portability: You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party under certain circumstances and subject to certain exceptions.
Managing Communication Preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option provided in the emails we send you. If you opt out, we may still send you non-promotional emails, such as those regarding your account or orders you have placed.
If you reside in the United Kingdom or the European Economic Area, and subject to any exceptions and limitations provided for by local law, you may exercise the following rights in addition to those described above:
Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal data for certain purposes.
Withdrawal of consent: In cases where we require your consent to process your personal data, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent prior to its withdrawal.
You may exercise any of these rights as described in the Services or by contacting us using the contact information below. For more information about how Shopify uses your personal information and what rights you may have, including rights related to the information Shopify processes, please visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising these rights. We may need to verify your identity before acting on your requests, as permitted or required by applicable law. In accordance with applicable laws, you may appoint an authorized representative to make requests on your behalf to exercise your rights. Before we accept such a request from a representative, we require that the representative provide proof that you have authorized them to act on your behalf, and we may need to ask you to verify your identity directly with us. We will respond to your request promptly as required by applicable law.
Complaints
If you have any complaints about how we handle your personal data, please contact us using the contact details below. Depending on your country of residence, you may have the right to challenge our decision by contacting us using the contact details below or by filing a complaint with your local data protection authority. For the European Economic Area, you can view a list of responsible data protection authorities here.
International Transfers
Please note that we may transfer, store, and process your personal data outside your country of residence.
If we transfer your personal data outside the European Economic Area or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or other equivalent agreements published by the competent authority in the United Kingdom, unless the data is transferred to a country that has been determined to provide an adequate level of protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, such as when we change our practices, or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this website, update the date in the “Last Updated” section, and provide notice in accordance with applicable law.
Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your available rights, please send an email to info.solodesignshop@gmail.com. In accordance with applicable data protection laws, we are the controller of your personal data.